Current Rates
Maintenance and Support Services
Server and Network Maintenance
| per Server | $90.00 per month |
| or % of total system cost (whichever is the greater) | 2% per month |
| plus (for remote systems) 1/12 of anticipated travel expense for one on-site visit. |
Help Desk Across the Internet
| per Workstation | - within agreed Standard Operating Environment | $30.00 per month |
| - other | $45.00 per month |
On-Site Maintenance / Technical Support
| Priority Care | Basic Care | |
| Within 50km of Melbourne GPO | $75 per hour | $50 per hour |
| (2hr. minimum then 15min. increments) |
| Outside 50km of Melbourne GPO | $75 per hour | $50 per hour |
| (+ trav time & exp) |
| (4hr. minimum then 15min. increments) |
| Rates shown only apply: | |
| 1. With a current Maintenance Contract in place (Add 100% for non-contract support). | |
| 2. During our Normal Operations hours (Add 50% for Support outside these hours). |
Backup Management
Tape Backup Management
| per Server |
| Initial Setup | $150.00 once only | |
| Ongoing Management | $250.00 per month |
Online Backup Management
| per Server |
| Initial Setup (incl. Software) | $100.00 once only |
| Backed-up Data (compressed on Server) | |||
| 500MB | $59.00 per month | $590.00 per annum | |
| 1GB | $89.00 per month | $890.00 per annum | |
| 2.5GB | $149.00 per month | $1,490.00 per annum | |
| 5GB | $249.00 per month | $2,490.00 per annum | |
| each additional 1GB | $49.00 per month |
Server, Network and PC Supply
Extended Warranty
| % of cost of Motile supplied hardware components | 10% per annum |
| All rates shown above are in A$'s and do not include GST | Rates are Effective as at 1st April 2004 |
