IT Services
The Problem
Each year the increasing “connectedness” of business, the reducing cost of technology, and an increasing regulatory and public policy desire to “get businesses wired” all conspire to push complex Information Technology (IT) systems into smaller and smaller business establishments.
The key business driver is this: IT is becoming more important to small business because the nature of small business is changing from being self-contained and locally-active to one which is nationally and globally connected.
If you want to do business outside your local area, or with large companies, the government, or on the Internet, you have to rely increasingly on IT.
The trouble is, many small business people find that computers are complex and daunting to master and take time out from running their businesses.
The result we so often hear is a cry for help from the small business owner: “I want to spend my time servicing / healing / advising / building / selling / billing / competing / growing; not working on my computers, doing IT training and answering computer questions from my staff.” Often we hear that, instead of being a tool, IT is a continuing source of difficulties: computers always crashing, catching viruses, needing critical updates, applications that do not play together, and generally, requiring ever more management attention.
Our Solution
Motile exists to solve this problem. We act as an out-sourced IT services provider for small to medium sized businesses.
• We can provide a competent source of understandable jargon-free advice and answers;
• Our service enables small business owners and employees to concentrate on their business, not their computers;
• We are a single-source, reliable, one-butt-to-kick supplier, servicer and problem solver of IT hardware, networks and software;
• We design and implement IT systems to the competitive advantage of small business;
• We can act as an expert intermediary and advocate for small business in dealing with IT and telecommunications suppliers and service providers;
• Our service ensures business continuity through the provision of backup and security services;
• We deliver reliable, Spam-screened and Virus-checked mail services so business can communicate; and
• We can help our small business clients to deliver their products and services effectively over the Internet through innovative, multi-lingual, content-managed web sites that can be directly maintained by the business without specialist web development skills.
Our Approach
We want to be your IT / computer / networking / Internet partner for the long haul.
We can provide you with IT consulting assistance, help you and your members of staff solve day-to-day computer problems, manage your servers and workstations so they stay up-to-date and problem-free. We can make sure you are protected from viruses and worms, that your critical business data is protected and backed up to a secure off-site location.
Because we want to build a business partnership with you that will last for years, you can be sure that the products and services we offer you will be designed to last for years too. After all, we will be maintaining and supporting them for you.
We can stabilise your out-of-control systems, get your software up-to-date, and free you from all the day-to-day questions and problems relating to business computing. We do this every day. For us it is routine. We have proven approaches and methods to settle things down and deal with issues in a prioritised and effective manner. We can take IT off your management problem list. We can convert your computers back into reliable business tools, rather than a constant source of crisis and catastrophe.
Specialised and Qualified Staff
Our qualified and certified staff can help with a broad range of systems, networks and application products. They are trained not only to diagnose and correct systems and applications errors, but also to communicate with you using straight-forward jargon-free business English.
Front-line telephone staff members are backed by specialists who can provide in-depth help with particular systems, network or business applications. This goes beyond the usual office, banking and accounting applications and includes specialist vertical industry applications commonly used (for example) by medical practices, legal firms and import / export businesses.
Maintenance & Support
We will maintain your Servers & Networks. We also provide a Help Desk across the Internet and a range of On-site Maintenance and Technical Support services.
Backup Management
We are Data Backup Specialists. We can remotely manage your Tape Backups or we can help move your business into the 21st Century with our Internet based Backup System.
Server, Network and PC Supply
Not only can we advise you on the type of hardware you need for your unique situation, but we can source it, install it and configure it for you. In addition we can offer an Extended Warranty and we have a number of Financing Options which can be tailored for your specific needs.
Current Rates
We aim to deliver the majority of our services via the internet.
Our charges for on-site calls are two tiered with those customers on an existing maintenance contract enjoying a substantially more favourable rate than those with a one off requirement.
Our Help Desk over the Internet is charged at a fixed price per workstation.
For this price we provide “all you can eat.”
